FAQ

Signing up is quick. Click “Sign Up,” provide a valid email, create a secure password, and enter basic personal details like name, date of birth, and address. You must be of legal gambling age in your jurisdiction to register. After registration, you’ll be prompted to verify your email and may be asked to complete account verification before you can deposit or withdraw. Keep your username and password safe, and use a unique password for your casino account. If you run into trouble, our support team can walk you through problems with registration or help you recover access. For account security tips and settings, contact support via the support page.

Cafe Casino frequently offers separate welcome packages for card and crypto deposits. Typical current offers include: Card Welcome Bonus: 200% up to $1,500 plus 75 free spins (25 per day for 3 days). Minimum deposit $20. Wagering 40x (deposit + bonus) applies. Crypto Welcome Bonus: 300% up to $2,000 plus 150 free spins (50 per day for 3 days). Minimum deposit $20. Wagering 40x (deposit + bonus) applies. Bonuses must be claimed via the Perks dashboard, and different promos may have different opt-in requirements, minimum deposits, and game restrictions. Live Dealer games are typically excluded from bonus play. Always read the full terms for eligibility, contribution rates, and expiration. For the latest promotions and full terms, see our welcome offers page.

Cafe Casino occasionally runs “no deposit” promotions or free-spin offers, but availability varies by campaign and jurisdiction. When a no-deposit bonus is active, it will be advertised in the Perks dashboard and listed in our promotions area. Activation can be automatic or require a code—follow the instructions shown in the offer. No-deposit bonuses usually carry wagering requirements and maximum cashout limits, so read the terms carefully before accepting. If you don’t see a no-deposit offer, check the Perks dashboard regularly and subscribe to promotional emails for updates.

Cafe Casino supports a wide range of deposit and withdrawal methods to suit most players. Common methods include credit and debit cards (Visa, MasterCard, American Express), bank and wire transfers, e-wallets like PayPal and Zelle, courier cheque, Rapid Transfer, and a full suite of cryptocurrencies (Bitcoin/BTC, Bitcoin Cash/BCH, Litecoin/LTC, Ethereum/ETH, Tether/USDT). Supported currencies include USD, Bitcoin, Bitcoin Cash, and Litecoin. Minimum deposits typically start around $10 or $20 depending on the offer, and bank/card processing times are generally instant for deposits. Withdrawal processing times and limits depend on the method—see the next question for details.

Deposits are usually instant for cards, e-wallets, and most cryptocurrencies. Withdrawals require processing and verification. Typical cashout rules include up to $2,000 per week for traditional payment methods, and up to $200,000 per week for cryptocurrency withdrawals, subject to verification and any pending wagering requirements. Processing times: Crypto: often the fastest, processed within hours after approval. E-wallets and cards: 1–5 business days after processing. Bank/wire and courier cheque: longer, often several business days to weeks, depending on the method. You must complete KYC verification before large withdrawals will be released. If a withdrawal is delayed, check your account messages and contact support for status and any document requests.

Wagering requirements (playthrough) are the number of times you must wager the deposit and/or bonus before you can withdraw bonus-related funds. Cafe Casino’s welcome offers often use a 40x wagering requirement applied to the sum of deposit plus bonus for card and crypto welcome bonuses indicated earlier. Referral and other weekly promos may have playthroughs that range from 35x to 50x. Game contribution rates vary: slots usually contribute 100%, many table games contribute less, and Live Dealer games are typically excluded from bonus play. Always check the specific offer terms for contribution percentages and any maximum bet limits while wagering a bonus. Withdrawals will be declined or adjusted if wagering conditions aren’t met.

Cafe Casino features a wide mix of slots, table games, and specialty titles from reputable providers such as Bovada Gaming, Dragon Gaming, Qora, Real Time Gaming, Rival Gaming, and Woohoo Games. You’ll find classic and video slots, progressives, blackjack, roulette, video poker, and specialty games. Availability can vary by state due to licensing and provider agreements. Live Dealer options may be limited or excluded from promotions. Look for RTP, volatility, and bonus features when selecting a slot to match your play style.

Cafe Casino operates under regulated gaming standards and uses certified random number generators for its games to ensure fairness. Independent testing and audits are commonly used to verify game integrity and payout percentages. Licensing, regulatory oversight, and audited reports help ensure transparent, fair play. If you have questions about our certifications or fairness audits, contact support for documentation and details on testing labs and licensing jurisdictions.

To comply with legal and anti-fraud rules, verification (KYC) typically requires government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement dated within the last 90 days), and sometimes proof of payment (photo of card with only the last four digits visible or a screenshot of the crypto wallet transaction). KYC protects your account, prevents fraud, and allows timely withdrawals. Provide clear, legible copies when requested to avoid processing delays. Once documents are verified, most future transactions are smoother and faster.

First, try refreshing your browser, clearing cache, or using the latest version of your device’s operating system and browser. Switch to a different browser or the mobile app if available, and ensure a stable internet connection. If the problem persists, take screenshots, note the game name and time of the issue, and contact support via live chat, email at service@cafecasino.lv, or phone at 1-888-364-1850. Provide as much detail as possible—support can escalate technical issues to developers and investigate game or payout concerns promptly.

Cafe Casino promotes responsible gambling and offers player controls like deposit limits, session reminders, time-outs, and self-exclusion to help you manage play. If you feel gambling is becoming a problem, seek help from licensed support organizations and consider using the casino’s limit tools. For account changes, support resources, or to learn about self-exclusion options, contact our support team via the support page. Remember, gambling should be entertainment—play within your means, and use available tools to stay in control.

Customer support is available via live chat, email, and phone to help with account, payment, and technical questions. Reach us at service@cafecasino.lv or 1-888-364-1850 for direct assistance. For faster answers, use live chat for immediate issues like deposits or gameplay interruptions. Cafe Casino uses industry-standard encryption and secure data-handling practices to protect your personal and financial information. We limit access to sensitive data and require verification before releasing funds. If you suspect unauthorized access, contact support immediately so we can freeze your account and investigate.