Support

At Cafe Casino, help is available whenever you need it — day or night. Our customer support team is friendly, knowledgeable, and focused on resolving account, transaction, and gameplay questions quickly so you can get back to playing with confidence. For a full overview of the site and perks, see our Cafe Casino review.

Quick chat for fast answers

Live chat is the fastest way to get help for most issues. The chat window on the site connects you to a real agent 24/7, and typical wait times are under a few minutes during normal hours. Use live chat for technical troubleshooting, bonus questions, deposit hiccups, or to clarify game rules.

Phone support for urgent matters

If you prefer to speak with someone, call 1-888-364-1850. Phone support is available around the clock, and most callers are answered within minutes. This channel is ideal for urgent account access problems, withdrawal holds, or when you need a quick, direct walkthrough.

Email for detailed or document-based requests

For issues that require attachments, records, or detailed investigation, email service@cafecasino.lv. Expect a response within 12–24 hours for routine inquiries, and up to 48 hours for complex cases. If you’re sending verification documents, include your account ID and any relevant transaction numbers to speed processing.

Helpful FAQs and self-service tools

Before contacting support, check the Help Center and FAQ section for instant answers on common topics like account setup, deposits and withdrawals, bonus terms, and game rules. You’ll also find clear guidance on Perks, bonus activation, and wagering requirements. If you’re looking for game-specific help, our guides such as the one for Persian Treasures Slots explain paylines, bonus rounds, and free spins mechanics.

What the support team can handle

Our agents help with account verification, KYC, deposit and withdrawal issues, bonus questions, technical troubleshooting, and dispute resolution. They can explain general payout policies — for example, cash withdrawal limits and cryptocurrency withdrawal procedures — and guide you through bonus terms like wagering requirements. Support staff treat every inquiry confidentially and work to resolve issues promptly and fairly.

How to get faster resolutions

To speed up any request, have these ready: your account ID, the email on file, transaction IDs or screenshots, and a short description of the problem. For urgent matters use live chat or phone; for document uploads and detailed reviews use email. Mentioning the exact bonus or promotion name, or the game in question, helps agents pinpoint the issue fast.

Safe, private, and responsible support

Your privacy and account security are priorities. Documents and personal data are handled securely, and verification requests are processed only through official channels. If gambling is becoming a concern, our support team can explain tools like deposit limits, time-outs, and self-exclusion so you stay in control of your play.

We’re here to help — whether you’ve got a quick question about a spin, need help with a withdrawal, or want clarity on bonus rules. Reach out anytime; a real person is ready to assist.